Shipping & Returns
Shipping Policy
At our company, we understand the importance of getting your products to you as quickly and efficiently as possible. That's why we offer free shipping on all of our products within the United Kingdom.
We ship all orders via a reputable courier service and aim to dispatch all orders within 1-2 business days of receiving the order unless otherwise specified on the Product Page in the case larger items. The delivery time will vary depending on your location, but we estimate that most orders will be delivered within 2-5 working days of dispatch.
Please note that we do not ship to P.O. Boxes or any other similar addresses, we will require a physical address for delivery.
If you have any questions about your order or need to make changes to your shipping address, please contact us as soon as possible. We will do our best to accommodate any changes.
Thank you for choosing our company for your pet product needs. We hope you enjoy your purchase!
If you have any questions about our shipping policy, please don't hesitate to contact us, we will be happy to help.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it to us within 14 days of receiving the item for a refund or exchange.
To be eligible for a return, the item must be unused, in the same condition that you received it and in its original packaging.
Please note that the buyer is responsible for the cost of postage for returning the item. We recommend that you use a tracked shipping service and keep the tracking details for your records. We are not responsible for any items lost in transit.
If you receive a damaged or defective item, please contact us immediately and we will arrange for a replacement.
Please note that we do not accept returns for items that have been customised or personalised.
If you have any questions about returning an item, please contact us and we will be happy to assist you.
Thank you for choosing our company for your pet product needs. We hope you enjoy your purchase!